Consumer research for older and disabled people

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Personal stories

Inclusive design is a concept that can make a difference. Here two members of the RicaWatch panel, share brief insights into their need for inclusive design products.


Elizabeth is partially sighted and lives in North London. She is the co-ordinator for Islington Talking Newspaper, a member of the London Visual Impairment Forum and an active member of the National Federation of the Blind.

Elizabeth's home is set up as a tactile environment so she knows where to find everything and one of her hobbies wine making:



Graham is blind and uses his smartphone to navigate around London. He found that a one-touch coffee machine is a product that he can use because it has been designed to be inclusive. Click to listen to Graham below:

Last updated: May 2016

See also: Inclusive design resources | Rica's consumer research panel | Promoting inclusive design