Consumer research for older and disabled people

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Research for older and disabled people

Rica: commissioned consumer research

Rica is a leading expert in user centred research, involving disabled and older consumers.
  • Over 50 years' experience in consumer research
  • Founded by Which? in 1963, independent since 1991
  • Clients from all sectors, mainstream and specialist
  • Disability led, run by a Board of 12 trustees all of whom have personal experience of disability

Rica's unique resources and expertise include:

  • consumer panel - the RicaWatch panel - of over 700 older and disabled people. Rica was one of the first organisations to set up a national consumer research panel, in 1995.
  • A wide range of well-known and respected clients, including: Age UK, Association of Train Operating Companies (ATOC), British Gas, Communications Consumer Panel, Department for Transport, Marks and Spencer, Motability Operations, Transport for London (TfL) and Which?
  • Research partners such as: the Business Disability Forum, Intertek (formerly the Which? laboratory) and International Consumer Research and Testing (ICRT)
  • A tailored, inclusive service. We are a small, specialist research organisation and you will work with one person to shape your research.
  • A track record of innovative research and insight methods.

The result:
Rica's approach has built us a solid reputation for quality service among our UK-wide public and private sector clients, with a high proportion returning to commission further research.

Recent research

Rica's recent commissioned work and grant-funded research includes:

To discuss or commission research from Rica, contact Caroline Jacobs, Head of Development.

Last updated: November 2017


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