"Because I’ve always gone into the shop wearing a mask shop assistants have led me around the store pretty much as normal."
"But with members of the public, it’s more a mixed picture. In theory, they reintroduced sighted guiding on the tube now, so that if you're wearing a mask, then you can grab someone's arm, and there should be no problem.
But sometimes, I get into little arguments.
Some people offered non-verbal guiding and then other times people have even tried to improvise and brought a two-metre-long pole out and got me to hold one and then they've held another."
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