Easy to download and set up
Yes
Assistive technology compatible
No
Ability to customise
No
Good visual features
No
Easy to operate
Yes
Responsive
Yes
Easy to understand
Yes

Our overall accessibility score:  3.1/5

What can it control? Tado's thermostat and radiator valves, hot water.

How can it be controlled? Via an Android or Apple device or web browser.

What are the download requirements? The app is free to download from the Apple store on iPhone, iPod touch and iPad (iOS version 13.0 or later) and the Google Play store on Android phones and tablets (version 5.0 or later). Additional features (e.g. geofencing, open-window detection, care and protect) are acquired through an in-app purchase of ‘Auto-Assist’ (£2.99 monthly or £24.99 yearly).

Money-saving features:

  • Multi-zone control: Yes
  • Boost function: Yes
  • Program modes: Yes
  • Temperature reports: Yes
  • Geolocation (*only with Auto-Assist): Yes
  • Optimisation: Yes
  • Weather forecasts: Yes
  • Weather responsive: Yes
  • Open-window detection (*only with Auto-Assist): Yes

Ease-of-use features

1. Easy to download and set-up

  • Downloading and setting up the app is relatively straightforward as it requires you to create and account and pair your devices on the website beforehand.
  • You can download and trial the app before purchasing the product to see if it is accessible for you.

      Score: 5/5

2. Assistive technology compatible

  • Apple’s VoiceOver and Android’s Talkback screenreaders are able to accurately read the labelling of most features. However, adjusting the temperature while using a screenreader is extremely challenging.

      Score: 2/5

3. Ability to customise

  • There are no options to change the colour contrast or alter text size in the app’s settings.
  • You can choose the order in which information is displayed to you on the app’s homescreen.

      Score: 2/5

4. Good visual features

  • The contrast of the app varies between white text on different coloured backgrounds and black text on a white background.
  • Most of the symbols and graphics displayed in the app are relatively clear and labelled with text.
  • Most of the on-screen text throughout the app is small and difficult to read.
  • The app features a lot of graphics and colours which can make the interface appear overloaded.

      Score: 2/5

5. Easy to operate

  • You can adjust the current room temperature by either holding on the screen and swiping vertically or tapping up and down.
  • Start and end times for heating schedules and away mode are selected via drop down menus.
  • Unlike current room temperatures, temperatures for heating schedules and away mode are more easily selected by tapping on up and down arrows.
  • The app requires you to confirm any room temperature adjustments or schedules by tapping on the top-right hand side of the screen.

      Score: 4/5

6. Responsive

  • The entire screen changes colour when the room temperature is adjusted (grey/green for lower and yellow/orange for warmer temperatures).
  • The app takes account of your local weather forecast and outdoor temperature and can adjust the heating accordingly.
  • The app will clearly display an error message when it loses connection and cannot be used.
  • The app can send notifications for certain events to your smartphone or tablet (e.g. low battery information, open window detection, energy savings report)

      Score: 4/5

7. Easy to understand

  • Most of the app’s features and graphics are clearly displayed and labelled with text making it easy to recognise and understand what they do.
  • The change in colour when the temperature is adjusted acts as a helpful visual cue for users.
  • The app tells you how much energy you have saved based on the number of hours you have used their energy-saving features (e.g. energy-saving temperature settings, geolocation, weather adaption).

      Score: 3/5

Is there anything I should watch out for?

  • We would strongly advise downloading the app and using it in demo mode before purchasing the product to check if it is accessible for you.
  • The status (e.g. current room temperatures, on/off) is displayed above rather than below the product (e.g. heating, hot water) on the app’s homescreen which could cause confusion for screenreader users as it’s not clear what products the statuses correspond to.
  • The text size of features is displayed in visually challenging small white text on different coloured backgrounds throughout the app.
  • While the graphics and colours are good and make the app look nice, their number and variation can make the interface look ‘busy’ and could overload the user.
  • Adjusting current room temperatures is virtually impossible to do when using Apple’s VoiceOver or Android’s Talkback screenreader.
  • Holding on the screen and swiping up and down rather than tapping provides more precision when adjusting the temperature. However, this could be problematic for those with dexterity issues or hand tremors (e.g. Parkinson’s disease).
  • A climate report graph which indicates the amount of sunshine and humidity relative to your indoor temperature, while helpful, is confusing and not screenreader friendly.

Who might this app be good for?

  • The use of clearly displayed graphics which are labelled with clear text and bold and easy to understand visual cues (e.g. when adjusting the temperature) make the app accessible for those with learning or memory impairments. However, this could raise an issue of sensory overload for users with cognitive impairments.
  • For those with dexterity impairments, an advantage of the app is that it provides the option of using alternative gestures to adjust the heating. It is also helpful that users must confirm any temperature changes made (mitigating the risk of errors made from unintentional gestures).

To find out more about the Tado app:

https://www.tado.com/all-en/tado-app

This app was user-tested by RiDC's researchers and members of our consumer panel in November 2020. Individual scores of ease-of-use features represent an indicative interpretation by RiDC of the feedback received from members of our consumer panel rather than scoring by consumer panel members themselves.